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Who should I contact with billing questions? |
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Please call our friendly billing personnel to answer any questions you might have at (302) 793-1800, between the hours of 8:00 and 4:30 p.m. Our helpful staff will give you a thorough explanation of the billing process.
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When should I arrive for my first appointment? |
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Please arrive at least fifteen minutes prior to your scheduled appointment time to fill out necessary forms.
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How can I stay active after my prescribed treatment concludes? |
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PRO Physical Therapy offers a step-down program for patients. Following therapy patients are invited to continue a healthy lifestyle by exercising at our clinics with guidance from PRO’s trained professionals. Ask at the front desk of your PRO clinic for more information.
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What should I wear to therapy? |
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Patients should wear tennis shoes and comfortable exercise clothing. Sweat shirts, t-shirts, gym shorts or exercise pants are encouraged.
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Are you in my network? |
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PRO participates with several major insurance carriers; click here for the full list. PRO’s billing staff will be happy to verify your health care benefits. Please call (302) 793-1800 for assistance. |
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What are my healthcare privacy rights? |
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At PRO, we understand that information about you and your health care is personal. Please view the HIPPA notice of privacy practices to better understand all of your rights. |
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How long will my therapy sessions be? |
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Therapy sessions are typically at least one hour in duration. PRO’s research shows that increased duration of treatment achieves better rehabilitation outcomes.
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What are PRO’s philosophies on continuity of care? |
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Patients and physicians can be confident that continuity of care is a priority at all of PRO’s locations. PRO is dedicated to one-one-care. Patients receive the focused attention of their personal therapist and customized treatment for the duration of their rehabilitation program.
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How much does a treatment plan cost? |
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Treatment plans vary in cost based on diagnosis and individual needs during the treatment process. At PRO, treatment plans are customized. Each patient’s costs will vary based on individual procedures necessary to return to optimal health. To access your needs visit PRO for a complimentary rehabilitation screening.
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What will be the duration and frequency of treatment? |
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Duration and frequency of treatment are unique to each individual’s injury or condition. PRO’s professionals are dedicated to returning patients to optimal health. Our customized programs and individual attention allows patients to recover quickly and enjoy a positive rehabilitation experience.
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